Pawlicious’s New Chapter

A heartfelt update for our Pawlicious family

Hi!

Before I tell you about all of the exciting changes coming to Pawlicious, I want to start with what matters most:

I love your pet and you too. After all these years, you feel much more like family to me than a client.

Over the past two decades, you have been part of quite a journey with me from the original Rachel Ann’s in Pocono Lake, to Rachel Ann’s Country Clips in Pocono Summit, and most recently to Pawlicious Pet Spa near Cresco.

Through every location, every change, and every chapter, one thing has never changed: my goal has always been to create the very best environment and experience possible for the pets entrusted to my care. Your pet’s comfort, safety, happiness, and well being have always been at the heart of every decision I make and that will never change.

The next chapter, however, is a pretty big one.

Pawlicious is becoming 100% mobile on September 15th 2026!

I know this is a dramatic change not only for me, but also for you and your pet. While you have told me how excited you are about the new spa, I completely understand that these changes may not work for everyone. There are changes to scheduling, frequency, pricing, location, and the overall way Pawlicious operates.

If you decide that another stylist is a better fit for your family moving forward, please know there are absolutely no hard feelings. I will still be here for you.

More importantly, I want your pet's transition to a new stylist to be as comfortable and seamless as possible. If you let me know who you choose, I am happy to speak with them and share information about your pet. Their likes/dislikes, styling preferences, haircut details, sensitivities, routines, and all of those little things I have learned about them during our time together.

I care about your pet probably more than you even realize. Their well being matters to me regardless of whether their future spa days are with Pawlicious or somewhere else.

If you are continuing into this new chapter with me, I will do everything in my heart and soul to make the transition as easy as possible for you and, most importantly, for your pet.

I do have one tiny request in return, please give me a little grace while I figure out how to be approximately seventeen people at once. 😂

I am learning an entirely new way of running a mobile business, building and managing routes, scheduling appointments, operating and caring for the vehicle, performing every hands on spa session, managing software, maintaining the website and social media, communicating with existing and new clients, and handling all of the behind the scenes pieces that make Pawlicious run.

I promise you that I will always do the very best I can.

And just as it has always been, your pet's needs will come first.

Important Changes Coming to Pawlicious Pet Spa

Please read each section carefully before requesting your next spa session.

Pawlicious Is Going 100% Mobile

On September 15th 2025, Pawlicious will officially become a completely mobile luxury pet spa.

The new spa is a beautifully wrapped Ford Transit 350 HD high roof van, custom built specifically for professional pet styling and pampering.

This is not simply grooming out of the back of a van. It is a fully self sufficient pet spa on wheels that arrives right at your front door.

The spa is completely temperature controlled, with air conditioning during the summer and heat during the winter, just like my previous spas.

Inside is nearly everything I could ever want within arm's reach a full size bathing tub, full size professional styling table that rotates completely, professional equipment, beautiful products, and a thoughtfully designed environment created specifically for the comfort and care of your pet.

After spending time inside this particular style of mobile spa, I knew immediately that this was the direction Pawlicious needed to go.

It is, without question, one of the most incredible setups I have ever worked in.

I cannot wait for you to see it and even more, I cannot wait to pamper your kiddo(s) inside it.

AN ENTIRELY NEW PRODUCT EXPERIENCE

Since I decided to go all in with the spa... naturally, I decided I might as well really go all in. 😂

Pawlicious is transitioning its primary product line to Iv San Bernard, an exceptional professional pet care line imported from Italy.

These products are scientifically formulated specifically around the skin, coat, and hair of dogs and cats. The ingredients are primarily naturally derived, most of the products are hypoallergenic, and different products can be selected and combined based upon the individual needs of your pet.

Rather than your pet receiving the exact same shampoo and conditioner routine every time, products can be thoughtfully chosen to create a more personalized skin and coat treatment.

These are, by far, some of the most impressive products I have found during my over twenty five years of pampering.

They also come with a pretty impressive price tag but after seeing what they can do for your pet’s skin and coat, I believe they are worth it.

The U.S. importer for Iv San Bernard is also a licensed veterinarian who has spent years working alongside professional groomers and advocating for higher standards in pet skin and coat care.

For Pawlicious, this next chapter isn't simply about changing where the spa is located. It is about continuing to elevate the quality of care your pet receives.

Mobile scheduling works very differently from scheduling appointments in a traditional salon.

Because Pawlicious will be traveling throughout a large portion of the Poconos in an effort to continue caring for as many existing clients as possible, your specific geographic area will be serviced during specific weeks.

The service area will be divided into four sections operating on a four week rotation.

Because of this routing system, your regularly scheduled spa sessions will need to be reserved on either a:

4 week schedule
or
8 week schedule

Unfortunately, odd week scheduling cannot be accommodated within the mobile route.

If your appointment needs to be rescheduled, I will always do my best to find another opening during the same week that your area is being serviced.

If that isn't possible, your appointment may need to move to the next time your area appears in the rotation.

If a rescheduled appointment can temporarily be accommodated during another area's week, your future appointments will still need to return to your regular service area rotation.

I know this system will take a little getting used to, but maintaining an organized route is what allows me to spend more time pampering your pet and less time driving back and forth across the Poconos.

CHANGES IN SCHEDULING

Existing Clients Outside the Regular Service Area

I don't want you to suddenly feel abandoned simply because your home falls outside the regular route.

If you are located outside Pawlicious's designated service area, you may still request mobile service. An additional travel fee may apply based upon the extra driving time required.

If you do not see availability for your location, simply text me your address. I can let you know which week I may be able to accommodate your home and what the additional travel cost would be.

Please note that this accommodation is available for existing Pawlicious clients ONLY.

Unfortunately, Pawlicious will not be able to accept new clients, including neighbors, friends, or family members who live outside the established service area.

Double Coated & Shedding Dogs

All double coated and heavy shedding breeds will need to remain on a strict four week spa schedule.

There are two important reasons for this.

First, maintaining the coat on this schedule can make a tremendous difference in controlling shedding and supporting healthy skin and coat.

Second, mobile styling takes place in a much smaller environment than a traditional salon. During the fluff drying and deshedding process, large amounts of loose undercoat and dander become airborne.

Maintaining these pets on a four week schedule significantly reduces the amount of excessive coat being removed at one time, creating a healthier and more manageable environment for both your pet and the stylist (me).

Non shedding pets will need to be prescheduled for spa visits every four or eight weeks.

Unfortunately, I will no longer be able to accommodate regularly scheduled appointments that extend beyond eight weeks.

This decision is partly necessary because of the mobile routing system, but it also reflects the higher standard of consistent coat, skin, and styling care I am committed to providing moving forward.

Regularly maintained coats are generally easier and more comfortable for your pet to brush, bathe, dry, and style, while also allowing each spa session to remain as calm and enjoyable as possible.

All Other Spa Sessions

Mobile spa pricing will be based upon the amount of hands on time your pet requires.

The rate for a full spa session is:

$140 per hour of hands on spa service.

There is a $140 minimum arrival fee for spa appointments requiring less than one hour.

There are no additional standard service charges other than specifically requested services such as:

  • Anal sac release

  • Ear hair removal

  • Optional Spa Enhancements

Most pets' full spa sessions on average last approximately 1½ hours, although every pet is different.

Pawdicure only visits:

$50 for the first pet
$30 for each additional pet during the same visit

As an existing Pawlicious client transitioning into the mobile spa, you will receive a loyalty discount on your pet’s current spa session. Because every pet’s service, coat, timing, and existing pricing history are different, this discount will be determined individually. For your pets estimated price please text at (570)-839-6575.

Any additional pets you add in the future will be scheduled at Pawlicious’s current full mobile spa pricing.

I completely understand that the increase in pricing may be one of the biggest considerations for you.

Professional mobile styling is considerably more expensive than traditional storefront grooming because the entire salon and all of its operating expenses travels directly to your home.

The vehicle itself costs approximately what a small house does these days. 😳 Then there is fuel, insurance, maintenance, equipment, supplies, electrical systems, water systems, vehicle upkeep, additional cleaning, travel time, and the many hours of behind the scenes care required to keep a completely self contained spa running properly and safely.

While mobile care comes at a higher cost, it also allows me to provide something I have wanted to create for two decades an even quieter, more private, highly personalized spa environment and now it will be right outside your home.

New Pricing

A New Website & Client Scheduling Program

I was able to get Pawlicious's information transferred into an entirely new program designed specifically for mobile pet stylists.

I am really excited to begin using it with you.  It is a huge improvement form my last system.

You will find Pawlicious's new website at the bottom of this letter with our new phone number.  Please delete all phone numbers you have and use the two listed below.

And yes... I created the whole website all by my wee little self. LOL. I am strangely proud of this accomplishment considering technology and I are not always close friends. 😂

Once you visit the website, feel free to explore everything that is new.

When you are ready, click the “Request a Spa Pampering” button found throughout the website.

You will then be directed into Pawlicious's new client portal, where you will complete your updated intake information, pet information, and required agreements.

Please allow approximately 10–30 minutes to complete everything depending upon your household and your pet’s information.

Please note... Some exceptions will be made for existing clients for example. Dogs must be under 35lbs, pets must be spayed/neutered and other specific policies.  Some will be required like the new double coated pet policy.  If you have questions concerning policies or prices please just reach out. 

The forms may be completed from either your phone or computer.

You will also be able to see when Pawlicious will be traveling within your area.

Remember that your service area appears on the calendar for only one week every four weeks, so at first glance availability may look limited.

Don't panic. 😊

Once your pet is established within the route, they will remain on a recurring schedule so their future spa sessions are already reserved.

Because Pawlicious will now be traveling directly to your home, convenient electronic payment options will be available through Square. All credit and debit card information is securely stored and processed through Square and is not stored within Pawlicious’ scheduling software.

Once your pet’s spa session is complete, an invoice will be sent directly to you by text message with a convenient payment link. Please feel free to pay in whichever way works best for you, credit or debit card, check, or cash are all happily accepted.

You will also be prompted to place a card on file. This card is not required to be used for your regular spa appointments and is simply kept on file in connection with Pawlicious’ no show policy.

In the rare event that Pawlicious arrives at your home for a scheduled appointment and is unable to provide the service because no one is available or the property cannot be accessed, a no show fee will be charged to the card on file. While I truly expect these situations to be very uncommon, a missed mobile appointment includes reserved appointment time, travel time, and transportation expenses that cannot be recovered or offered to another pet family.

Payments & Card on File

Existing Clients Receive First Booking Priority

Before Pawlicious opens the mobile spa to new families, you will have the first opportunity to reserve a place on the new schedule.

Please complete your intake information and submit your appointment request before September 1, 2026. 

Beginning September 1, Pawlicious will begin accepting new clients if appointment availability remains.

When submitting your preferred date and time through the portal, please remember that it is an appointment request, not an automatically confirmed appointment.

Because I am building an entirely new mobile route from scratch, I will do everything possible to schedule you as close as I can to your preferred day and time. Some adjustments may be necessary while I piece together the most efficient routes.

A little patience with me while I learn how to drive a giant spa around the Poconos, build routes, manage new software, and somehow remember what day it is will be very much appreciated. 😂

I promise... I will get there.

If This New Chapter Isn't Right for You

If, for any reason at all, you decide not to continue with Pawlicious during this transition, I completely understand.

Please know that I genuinely mean it when I say I am still here for you and your pet. I love you both like family and I will miss you dearly.

If you choose another stylist, please let me know. I would be happy to speak with them and share information about your pet’s styling, personality, routines, preferences, sensitivities, likes, dislikes, and anything else that may help make their transition easier.

The stylist I feel comfortable recommending is:

Dora at Christy's Dog Grooming
Pocono Summit, PA
570-839-3375

Whether your pet continues their spa days with Pawlicious or begins a new adventure somewhere else, I want you to know how incredibly grateful I am that you trusted me with them.

Some of you have been part of my life and business for more than twenty years. You have followed me through new locations, new names, new ideas, and probably more changes than either of us ever expected.

You have trusted me with puppies who became seniors, welcomed new pets into your family, said heartbreaking goodbyes to others, and allowed me to become a tiny part of your family’s story along the way.

That means more to me than I could ever properly put into words.

This new chapter of Pawlicious is something I have dreamed about for a very long time.

I am incredibly excited.

I am also a little terrified.

But mostly, I cannot wait to see where this next adventure takes us.

Thank you for trusting me, supporting me, growing with me, and most of all, for allowing me to love and care for your pet.

Website:
www.pawliciousluxuryspa.com.                                 

Keep only these Phone #'s

Phone #1: (570)-839-6575 -  The OG :) Keep this number for the fastest way to reach me via Text

New Phone #2: (570)-919-1981  - This is the number for the new program for automated messages concerning appointments

New Email Address: pampered@pawliciousluxuryspa.com

Much Love,
Rachel